We take the utmost care to ensure products are accurately described and depicted on our website. We thoroughly inspect each item prior to shipping the item to our customers.

If you receive a damaged or faulty item that can be repaired we will endeavour to complete a repair as soon as possible. Please contact our support team at to raise this and we will detail how to post back to us free of charge. If you receive a damaged or defected item that cannot be repaired please contact our support team at If your return is approved on the damaged or defected item a refund will be processed.

Returns must be:

- unworn and in original condition/packaging

- be shipped back to us within in 14 days of receiving the package

We do not offer refunds for change of mind or sizing issues as each piece is made to order. We strongly suggest having sizing completed professionally to avoid sizing errors.

By placing and order with nui Jewellery you acknowledge and accept the terms outlined above.

If you have questions or concerns regarding this policy please contact our support team at