We take the utmost care to ensure products are accurately described and depicted on our website. We thoroughly inspect each item prior to shipping the item to our customers.

If you receive a damaged or faulty item that can be repaired we will endeavour to complete a repair as soon as possible. Please contact our support team at info@nuijewellery.com.au to raise this and we will advise how to post back to us free of charge. If you receive a damaged or defected item that cannot be repaired please contact our support team at info@nuijewellery.com.au as soon as possible. If your return is approved on the damaged or defected item a refund will be processed.

Damaged returns must be:

- unworn and in original condition/packaging

- be shipped back to us within in 14 days of receiving the package

We do not offer refunds for change of mind or sizing issues on made to order, ready to ship or sale pieces. We strongly suggest having sizing completed professionally to avoid sizing errors.

By placing an order with Nui Jewellery you acknowledge and accept the terms outlined above.

If you have questions or concerns regarding this policy please contact our support team at info@nuijewellery.com.au.

All Nui pieces come with a 1-year warranty from the date it's received. If your piece requires repair and is deemed repairable by us, we’ll fix it free of charge within that period. This warranty does not cover general wear and tear, loss, or damage caused by improper care.

If your piece is damaged, please contact us at info@nuijewellery.com.au and our team will assess the best way to restore it.